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FAQ

What is the cost of shipping?

Do you ship internationally?

Who pays for Duties and other delivery fees?

How soon will my order arrive?

What payment methods do you accept?

What is your return policy?

What happens if the item I receive is damaged or faulty?

Where can I purchase a gift card?

How do I know my size?

How should I care of my UNE PIECE swimwear?

Is UNE PIECE swimwear Sun Safe?

How do I best slip into my Original Sexie Rashie?

Can I breastfeed in my Original Sexie Rashie?

Umm, so do I have to take my Original Sexie Rashie off to go to the bathroom?


 

WHAT IS THE COST OF SHIPPING?

 

We’re pleased to provide free postage for all Australian orders over $250. All other Australian orders will incur a $10 postage fee per item. All international orders will incur a $30 shipping per item. All prices in AUD. Gift vouchers will be charged at $5 per order.

 

DO YOU SHIP INTERNATIONALLY?

 

YES. We’re thrilled to know our UNE PIECE swimwear is adorning women on beaches everywhere! International orders will incur an AUD $30 shipping fee.

We’ll also help you track your UNE PIECE to your door. Once the item is dispatched you will receive a confirmation email with your Australia Post tracking number. Please email info@unepiece.com if you have further questions regarding your order.

Please note that local customs and Duties will be payable by you.

Read more about this below.

 

WHO PAYS FOR DUTIES AND OTHER DELIVERY FEES?

 

When purchasing from UNE PIECE outside of Australia, your order may be subject to your countries import duties, taxes and/or customs fees (summarised as Duties).

As we are unable to control the Duties payable, we request you take care in knowing the cost of these Duties prior to purchasing your UNE PIECE. You will be responsible for paying these Duties either at the point of delivery or after delivery.

Your local customs office will be the best source of information to help you understand the payments and process. UNE PIECE will not be able to advise you whether Duties will apply to your order or the amount for paying Duties.

If you have shopped online before (guilty!), then you are probably already familiar with this process, as it is standard across online retailers.

 

HOW SOON WILL MY ORDER ARRIVE?

 

Our shipping date varies per item. Please carefully check the delivery date before checkout.

We will happily help you track your UNE PIECE to your door. Once the item is dispatched you will receive a confirmation email with your Australia Post tracking number. Please email info@unepiece.com if you have further questions regarding your order.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

 

We accept Paypal and Debit/Credit Card. For any enquires regarding payments, please email accounts@unepiece.com.

 

WHAT IS YOUR RETURN POLICY?

 

With UNE PIECE you can be assured we pride ourselves on high-quality, elegant products. We work hard to ensure you are completely satisfied with your purchase.

Please choose your UNE PIECE carefully as we do not issue change-of-mind refunds. We are more than happy to provide a product exchange or gift voucher when pieces are returned in saleable condition and received by UNE PIECE 31 days after receiving your order.

In order to issue an exchange the following requirements must be met:

  • Swimsuit/s must be in the original condition.
  • Swimsuit/s must not have been worn, washed, or altered.
  • All labels and tags have not been removed and are intact, including hygiene seal.

If you wish to exchange your item please email us at info@unepiece.com. Please provide your order number, name and details (phone and postal address) so we can assist you promptly. Please note you are responsible for all costs (including shipping) associated with sending the item/s you wish to exchange back to our warehouse. UNE PIECE will pay for shipping for the replacement item.

 

WHAT HAPPENS IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

 

Eep...if this is you, we’re just as disappointed! We pride ourselves on high-quality products and a seamless experience for our customers. Be assured we will replace your item with priority.

In the unlikely event of garment damage or fault at point of arrival, please mail your UNE PIECE back to us at the address below, including your name, order number and contact details (phone, email, postal address) inside the parcel so we know it is yours.

UNE PIECE
PO BOX 3123
South Brisbane QLD 4101
Australia.

We’ll be in touch when we receive your garment and will arrange to have another sent to you. Please email info@unepiece.com with any concerns.

 

WHERE CAN I PURCHASE A GIFT CARD?

 

If you’re unsure whether her spirit-suit is a bold red or classic Navy, or simply aren’t certain on size, our luxe Gift Card is the ultimate present!

You can purchase a gift card here. Your gift recipient can redeem their gift card online via the standard purchase page. As with all UNE PIECE purchases, their swim wear will be beautifully presented upon arrival.

For gift card deliveries please allow for 7 business days after dispatched date. Once the gift card is dispatched you will receive a confirmation email with this tracking number. Please email info@unepiece.com if you wish to receive information regarding your order.

 

HOW DO I KNOW MY SIZE?

 

UNE PIECE is available in size 6 to 16. We follow standard Australian and UK sizing guidelines. Ladies who usually wear an Australian/UK size 10 will find the perfect fit with a size 10 in UNE PIECE.

Our swimsuits are constructed with a firm fit and flatter your shape. So if you are between sizes, we recommend the next size up. If you wear a AUS/UK size 10 in the top but a AUS/UK size 12 on the bottom (or vice versa) we recommend you purchase a size 12.

Please see our international size guides here.

Our model wears a size 8.

 

HOW SHOULD I CARE OF MY UNE PIECE SWIMWEAR?

 

To keep your UNE PIECE looking beautiful, please follow our care instructions:

  • Cold hand wash.
  • Do not soak, bleach or dry clean.
  • Do not spin or tumble dry.
  • Do not iron.
  • Line dry out of direct sunlight.
  • Avoid any rough surfaces such as pool edges.
  • Do not pack or store when wet.
  • Remove any excess water and dry without delay.
  • Separate light colours from dark before washing.
  • Avoid excess contact with suntan lotions and harsh chemicals found in saunas, spas and pools.
  • Avoid excess contact with harsh chemicals such as deodorants, make-up or perfume.
  • White and pastel colours, and light weight garments may appear transparent when wet.
  • Although the best possible dyes are selected worldwide, the fastness of some shades must be treated with caution. Particular care should be taken with contrasting colours in one garment.
  • Bright colours may fade to light.

 

IS UNE PIECE SWIMWEAR SUN SAFE?

 

Yes. The unique design of the Original Sexie Rashie ensures that your arms and back are covered and you can choose the coverage on your chest. The Italian fabric has a rating of UPF50+.

We always recommend you team your Original Sexie Rashie with a high factor sunscreen, cover your legs while in the full sun and seek out some shade during the hottest part of the day.

 

HOW DO I BEST SLIP INTO MY ORGINAL SEXIE RASHIE?

 

Your Original Sexie Rashie has been crafted to give a firm and flattering fit, so please take care slipping into it. Pull on your Original Sexy Rashie one arm fully at a time for the most comfortable and seamless experience and to best care for the fabric.

 

CAN I BREASTFEED IN MY ORIGINAL SEXIE RASHIE?

 

Yes! We love Mamas at UNE PIECE, and had you in mind when the Original Sexie Rashie was created. With a half-length zipper (that secures at the height you choose), you can readily breastfeed while still in the suit.

 

UMM, SO DO I HAVE TO TAKE MY ORIGINAL SEXIE RASHIE OFF TO GO TO THE BATHROOM?

 

No need! With the stretch in the fabric you can pull the crotch aside to save you taking the UNE PIECE off.